Technical Onsite Specialist
Oakman, AL Oakman, AL Full-time Full-time $50,000 - $60,000 a year $50,000 - $60,000 a year 3 days ago 3 days ago 3 days ago About the role:
The Technical Onsite Specialist will support the Midwest IT needs for both surface and underground mining.
The overall vision, standardization, and alignment with the business are key areas for this position.
This position is a direct report of and will work closely with the Manager, IT Mine Support & OT Security - US to better coordinate operational and service needs of the mines.
This position plays a key role in ensuring the delivery of quality services to virtually all Corporate and Operating companies' management teams.
This position will also be required to assist with support issues at all US mine locations, occasionally including travel.
Duties will Include:
Implementation and support of enterprise IT systems including hardware and software upgrades, design changes, and infrastructure improvements as planned and developed by corporate IT teams.
Work closely with operational management for outage and planned maintenance Serve as the subject matter consultant for the global IT and OT support teams Adhere to SLAs as required for mining production Perform hardware and software break/fix activities on a variety of computing platforms Manage PC, phone (IP and mobile), IP camera, printer, and peripheral inventory Installation of premise hardware, including but not limited to, structured cabling (Cat5/6, fiber optic, or RF), patch panels, UPS, PDU, server cabinets, and NEMA enclosures Proactively monitor email, management system alerts, and customer ticketing system notifications About you:
Associate degree in Information Technology or a related field A minimum of two years of relevant work experience CompTIA A
Network
Security
certifications preferred Must maintain a valid, current driver's license Experience in a mining or manufacturing environment is a plus Ability to operate articulated boom and scissor lifts Fusion splicing and fiber OTDR testing is a plus Knowledge of PC imaging methods using SCCM as a deployment tool Experience with virtual meeting platforms (Microsoft Teams and Zoom) Ability to quickly diagnose, organize, and triage service requests Self-motivated and the ability to execute tasks autonomously or in a team setting Knowledge of server technology including support of VM systems as well as physical boxes is considered a plus Knowledge of server Active Directory Excellent communication skills and interpersonal skills with the ability to collaborate with other team members, departments, and vendors Exceptional organizational skills, ability to meet deadlines, thrive in a fast-paced industry and mining atmosphere and possess advanced problem-solving capability Flexibility to travel with overnight stays Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance Compensation package:
Bonus pay Experience level:
2 years Schedule:
Monday to Friday Ability to commute/relocate:
Oakman, AL 35579:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Technical Onsite Specialist will support the Midwest IT needs for both surface and underground mining.
The overall vision, standardization, and alignment with the business are key areas for this position.
This position is a direct report of and will work closely with the Manager, IT Mine Support & OT Security - US to better coordinate operational and service needs of the mines.
This position plays a key role in ensuring the delivery of quality services to virtually all Corporate and Operating companies' management teams.
This position will also be required to assist with support issues at all US mine locations, occasionally including travel.
Duties will Include:
Implementation and support of enterprise IT systems including hardware and software upgrades, design changes, and infrastructure improvements as planned and developed by corporate IT teams.
Work closely with operational management for outage and planned maintenance Serve as the subject matter consultant for the global IT and OT support teams Adhere to SLAs as required for mining production Perform hardware and software break/fix activities on a variety of computing platforms Manage PC, phone (IP and mobile), IP camera, printer, and peripheral inventory Installation of premise hardware, including but not limited to, structured cabling (Cat5/6, fiber optic, or RF), patch panels, UPS, PDU, server cabinets, and NEMA enclosures Proactively monitor email, management system alerts, and customer ticketing system notifications About you:
Associate degree in Information Technology or a related field A minimum of two years of relevant work experience CompTIA A
Network
Security
certifications preferred Must maintain a valid, current driver's license Experience in a mining or manufacturing environment is a plus Ability to operate articulated boom and scissor lifts Fusion splicing and fiber OTDR testing is a plus Knowledge of PC imaging methods using SCCM as a deployment tool Experience with virtual meeting platforms (Microsoft Teams and Zoom) Ability to quickly diagnose, organize, and triage service requests Self-motivated and the ability to execute tasks autonomously or in a team setting Knowledge of server technology including support of VM systems as well as physical boxes is considered a plus Knowledge of server Active Directory Excellent communication skills and interpersonal skills with the ability to collaborate with other team members, departments, and vendors Exceptional organizational skills, ability to meet deadlines, thrive in a fast-paced industry and mining atmosphere and possess advanced problem-solving capability Flexibility to travel with overnight stays Job Type:
Full-time Pay:
$50,000.
00 - $60,000.
00 per year
Benefits:
401(k) Dental insurance Health insurance Paid time off Tuition reimbursement Vision insurance Compensation package:
Bonus pay Experience level:
2 years Schedule:
Monday to Friday Ability to commute/relocate:
Oakman, AL 35579:
Reliably commute or planning to relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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